Shipping Process
All shipments are made from the United Kingdom. Kitchen Capers uses a combination of surface mail, and couriers as appropriate. Postage costs are £3.50, no matter how big your order. This is via Royal Mail first class post. Occasionally, if you have a very large order, it may be necessary to send it via Standard Parcel Surface.
If you need your order in a hurry, please do put a note in the comments section of the order form. We currently do not have an "Express" delivery service but will always do our very best to get your order to you as soon as possible. If anything is unavailable, we will let you know as soon as we can.
Shipping time varies from 48 hours up to 5 working days, after your payment has cleared, the actual delivery time depending on destination and the carrier used. You can check on shipping status at this website. If you need something urgently, please enter this in the comments section or call the office on 07917 412896 and we will advise if this is possible or not and the additional shipping charges.
If you wish to ship to outside the UK, please contact us first and we will advise you of the shipping costs. If the order is being shipped to Europe, we will normally choose Airmail Small Packet service.
Please note that you are responsible for any customs duties or additional local sales taxes. This will not normally apply to destinations within the European Union.
Refunds and Returns
We are sure you will be happy with your order, however, if you are not satisfied with your purchase please return it in good condition and in original packaging within 7 days of receipt and we will refund you. If any of your items arrive damaged or broken we must be notified of this within 48 hours of receipt so we can take this up with the delivery agent concerned and arrange a replacement or a refund. Unfortunately we are unable to replace or refund any items reported damaged after this time.
Please note, however, when sending a return, the parcel is your responsibility until it reaches us; we strongly recommend that you send it registered post. Once the parcel has been received we will issue a refund providing it is returned in its original packing with all stickers in place and in a suitable condition for immediate resale. We regret that Postage and Packing cannot be refunded. This does not affect your statutory rights.
If we send you the incorrect item by mistake and you return the item to us we will refund postage based on first class mail rate.